Privacy Policy

1. Introduction

Planetary ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including this website, portal, instances, self-hosted instance telemetry via the Orbit Instance Registry [OIR], and other related services (collectively, the "Service"), located on https://planetaryapp.cloud, its subdomains, other domains owned and operated by us, or any custom domains of our users which you may use to access the Service.

2. Information We Collect

2.1 Personal Information

• Email address (for authentication)
• Discord user ID and username (for authentication)
• Roblox username, ID, and other related group information (Orbit Instance Registry [OIR])
• Instance configuration data
• Usage statistics and analytics

2.2 Automatically Collected Information

• IP address - We store your IP address for security purposes and to prevent fraud and abuse.
• Browser type and version - We store your browser type and version to improve our service.
• Operating system - We store your operating system to improve our service.
• Access times and dates - We store your access times and dates to improve our service.
• Pages viewed - We store your pages viewed to improve our service.

3. How We Use Your Information

• To provide and maintain our service
• To notify you about changes to our service
• To provide customer support
• To gather analysis or valuable information so that we can improve our service
• To monitor the usage of our service
• To detect, prevent and address technical issues

4. Data Security

We implement appropriate security measures to protect your personal information, including but not limited to:

• Encryption at rest
• Encryption in transit
• Firewall protection
• Regular security audits

5. Data Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations
• Law enforcement when required by law
• Third parties listed in our Data Processors and Sub-Processors, and other third parties with your explicit consent

6. Data Processors and Sub-Processors

We may share your data with third parties who process data on our behalf. These third parties may use additional sub-processors to process your data subject to their own privacy policies and terms of use.

• Cloudflare, Inc. - We use Cloudflare to provide our service and protect our systems.
• Supabase, Inc. - We use Supabase to authenticate users and store user data for the Planetary portal.
• Discord Inc. - We use Discord to authenticate users via their Discord account.
• Hetzner Online GmbH - We use Hetzner to host regions and parts of our service.
• PostHog, Inc. - We use PostHog for product analytics to understand and improve user interactions with the Planetary portal.
• Intercom, Inc. - We use Intercom to provide customer support and communicate with users.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@planetaryapp.cloud